Warranty

What you get with a machine from Acorn Machinery depends on whether it is new or used. Both positions are set out below in plain terms, along with what our pre-delivery inspection actually covers and how to open a claim.

New equipment

New units carry the manufacturer’s factory warranty, which passes through to you as the first retail purchaser on the manufacturer’s own terms and for the manufacturer’s own duration. We do not shorten it, and we do not charge for it.

• We register the warranty in your name at the point of sale and send you the confirmation with your paperwork.
• The warranty booklet or portal login ships with the machine.
• Coverage runs on hours or months, whichever the manufacturer reaches first. Typical compact equipment coverage is 12 to 24 months, with longer terms on powertrain and emissions components. The exact numbers are in your booklet.
• Warranty work is carried out by the manufacturer’s authorized service network. We are not the warranty administrator, but we will find the nearest servicing dealer and open the claim with you.

Two things void a factory warranty faster than anything else: missed scheduled service, and non-approved parts or fluids. Keep your service records and use what the manual specifies.

New towable trailers

New enclosed and cargo trailers, car haulers, dump trailers, and deckovers carry the builder’s structural warranty, typically covering frame and welds for a stated term. Running gear, axles, brakes, and couplers are usually warranted separately by their own component manufacturers, and those warranties also pass through to you. Tires are always warranted by the tire manufacturer, not the trailer builder. Your paperwork lists which is which.

Used equipment

Used machines are sold as-is, where-is unless the listing states a specific written warranty in the description. As-is means we are not warranting future wear, remaining component life, or fitness for a particular job.

What as-is does not mean:

• It does not mean the description can be wrong. Hour meter readings, model years, serial numbers, and known faults are listed accurately.
• It does not mean you have no recourse. A used unit that arrives faulty or does not match its listing is covered by the 30 day window in our Returns & Refund Policy.
• It does not mean the machine has not been checked. Every used unit goes through the inspection below before it is listed.

Where a used unit still has factory warranty remaining and that warranty is transferable, we tell you in the listing and pass it through.

Pre-delivery inspection

Nothing leaves the Piscataway yard without a PDI. The findings go in the listing, good and bad.

Machines

• Cold start, warm-up, and idle quality. Smoke color and volume noted.
• Fluid levels and condition: engine oil, hydraulic, coolant, transmission, final drives. Milky or metallic fluid is flagged.
• Hydraulic function through the full range, checking for drift, chatter, and slow cycle times. Cylinders checked for weeping rods and seals.
• Undercarriage and running gear: track tension, sprocket and idler wear, pin and bushing play, tire tread depth and sidewall condition.
• Structure: boom, arm, loader frame, ROPS, and pivot points checked for cracks and prior repair welds.
• Electrical: lights, gauges, alternator output, battery condition, and any stored fault codes read out.
• Cab: glass, seat, belts, controls, HVAC operation.
• Hour meter verified against ECM data where the machine supports it.
• Grease points serviced, fluid tops-up done, unit washed.

Trailers

• Frame, cross-members, and welds inspected for cracks and corrosion.
• Axles, springs, hangers, and equalizers checked. Bearings inspected and repacked where needed.
• Brakes tested, including breakaway system and battery.
• Full lighting circuit tested at the plug: markers, tails, brakes, turns.
• Coupler, safety chains, and jack function checked.
• Deck boards, ramps, doors, hinges, and latches checked.
• On dump trailers: hoist cycle, hydraulic pump, cylinder seals, remote, and battery.
• Tires checked for tread depth, age, and load rating against GVWR. VIN plate and GVWR sticker confirmed legible.

What no warranty covers

• Normal wear items: filters, fluids, belts, hoses, tires, cutting edges, teeth, blades, brake pads, wiper blades, and light bulbs
• Damage from abuse, overloading, collision, fire, flood, or freezing
• Damage from contaminated or incorrect fuel, oil, or DEF
• Missed or undocumented scheduled maintenance
• Modifications, non-approved attachments, or aftermarket parts fitted after delivery
• Cosmetic wear: paint, decals, rust bloom on used units, seat wear
• Downtime, rental of substitute equipment, lost work, or towing, unless the manufacturer’s own warranty specifically covers it

Parts availability

We source parts for what we sell. Filters, hydraulic hoses, seals, belts, trailer axles, brake assemblies, lighting, couplers, and ramps for current-production models are generally available in 2 to 5 business days.

Older machines take longer. Structural and drivetrain parts for equipment out of production can run 2 to 6 weeks depending on whether the factory still supports the model or whether it has to come from a salvage source. We tell you the realistic lead time before you order the part, not after.

If parts support is a concern on a specific machine, ask before you buy. We will tell you honestly what the supply situation looks like for that model.

How to raise a claim

1. Stop using the machine. Running a unit with a known fault usually makes the damage worse and can void coverage.
2. Call (712) 356-0109 or email sales@acornmachinery.com with your order number, the serial number or VIN, the current hour or mileage reading, a description of the fault, and any fault codes on the display.
3. Send photos or a short video. A 20 second clip of a hydraulic circuit misbehaving tells us more than a page of description.
4. We respond within 2 business days with a diagnosis path. On a new unit that means the nearest authorized service dealer and a claim number. On a covered used unit it means either a local technician we authorize or a parts shipment.
5. Do not authorize repairs yourself. Work carried out without written authorization from us or the manufacturer is not reimbursed.
6. Keep the failed part. Manufacturers routinely require the old component returned before a claim is paid.

A fault present at delivery is a different matter and is handled under the 30 day return window in our Returns & Refund Policy, not as a warranty repair.

Service records

Keep every receipt and service sheet from day one. Manufacturers ask for maintenance history on almost every powertrain and hydraulic claim, and a claim without records is a claim that gets argued. A folder in the truck is enough.

Acorn Machinery, 250 Wills Way, Piscataway, NJ 08854, USA. Full commercial terms are on our Terms & Conditions page.