Answers to what buyers ask us most. If yours is not here, call (951) 561-4246 or email sales@acornmachinery.com.
Shipping and delivery
How much is delivery?
A flat $550 per order to any address in the continental United States. It does not change with the weight of the machine, the number of units on the order, or how far the load has to run. Alaska, Hawaii and US territories are quoted separately.
Do you ship outside the United States?
No. We ship within the United States only.
How long does delivery take?
Handling is 2 to 5 business days to release a unit for pickup, then 2 business days on a Northeast run out to 10 on a West Coast one. Handling does not start until payment clears.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express and Discover, ACH bank transfer, domestic wire, and certified or cashier’s cheque. Approved business accounts can pay on invoice at Net 30. We do not accept personal cheques, cash on delivery, money orders, gift cards or cryptocurrency.
Can I put a deposit down to hold a machine?
Yes. Typically 20% of the unit price, or a flat $2,500 on smaller units, which holds it for 10 calendar days — longer by agreement if you are waiting on a lender. Deposits are fully refundable up to the point of dispatch.
Do you offer financing?
We do not lend and we take no commission on where you borrow. Most buyers finance through an equipment lender, a Farm Credit association, an SBA lender or their own bank, and we will supply whatever documentation your lender needs. See our Financing page.
Condition and inspection
Are the photographs of the actual unit?
Yes. Every unit is inspected and photographed before dispatch, and anything we cannot verify we say so in the listing rather than guess.
Are used machines sold as-is?
Used units are sold as inspected, with the condition set out in the listing. New units carry the manufacturer’s factory warranty, registered in your name. Full detail is on our Warranty page.
Can I inspect a machine before buying?
Yes. Units can be viewed by appointment at 250 Wills Way, Piscataway, New Jersey. Call ahead so we can have the machine accessible and running.
Returns
What is your return policy?
You have 30 calendar days from the date of delivery to return a unit. The window starts the day the bill of lading is signed at your address. An RMA is required before anything ships back.
Who pays return freight?
On a change-of-mind return, you pay return freight at cost and a 15% restocking fee applies to the unit price, not the freight. If a unit arrives damaged, fails on arrival, or is not as described, we pay return freight in full and refund the original $550 outbound charge as well, with no restocking fee.
Trade-ins and buying
Do you take trade-ins?
Case by case. Send photographs, hours and location and we will tell you quickly whether it is something we can use.
Can I buy on a purchase order?
Yes, once an account is approved. Contractors, farms, municipalities and fleets can order against a PO and pay on invoice. Account review takes 3 to 5 business days.