Acorn Machinery: Easy Returns & Refunds Policy (90-Day Money-Back Guarantee!)

At Acorn Machinery, we understand that purchasing heavy machinery is a significant investment. We want you to be completely satisfied with your purchase, so we offer a 90-Day No-Questions-Asked Return Policy for most items. This policy applies to both online and in-store purchases.

What Items Can Be Returned?

You can return almost any new, unused, and undamaged item within 90 days of purchase for a full refund. Some exceptions may apply to special orders, custom-made items, or items marked as "non-returnable" on the product page.

Refund Process:

To initiate a return, please contact our customer service team at [phone number] or [email address] within the 90-day return window.

We will provide you with a return authorization number (RMA) and instructions on how to return the item.

You are responsible for the cost of return shipping.

Once we receive and inspect the returned item, we will issue a full refund to your original payment method within [specify timeframe].

Return Conditions:

The item must be returned in its original packaging, with all manuals, accessories, and documentation included.

The item must be unused and in the same condition as when you received it.

You must provide a copy of your receipt or proof of purchase.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at {email address}.

Exclusions:

Special orders and custom-made items are typically non-returnable.

Items marked as "non-returnable" on the product page are not eligible for returns.

Used or damaged items are not eligible for returns.

Return shipping costs are the responsibility of the customer.

Additional Information:

We may offer store credit in lieu of a refund for certain items or situations.

We reserve the right to refuse any return that does not comply with our return policy.

If you have any questions about our return policy, please contact our customer service team for assistance.

Here are some additional things to keep in mind when making a return:

It is important to pack the item carefully to avoid damage during shipping.

We recommend insuring the item for the full purchase price.

Keep your tracking number for reference.

You can check the status of your return by contacting our customer service team.

We hope this comprehensive return and refund policy makes your purchase decision easier. We are committed to providing our customers with excellent service and want you to be completely satisfied with your experience at Acorn Machinery.

For more information:

Visit our FAQs page: https://acornmachinery.com/faqs/

Contact our customer service team: +17123560109 or sales@acornmachinery.com